Many pizza restaurants struggle to meet high demands during peak periods. The results are a loss of business after a sudden increase in customer volume simply because your staff can not adequately handle the larger spike in orders. People do not like to be put on hold when they call a business. BCE Logistics is ever prepared to handle fluctuations in business volume.

We are your Covid-19 Management Response Team to help you get through all facets of business challenges and customer care operations during this time. During a public health crisis such as Covid-19, business continuity and disaster recovery are both vital and necessary criteria for a sound business enterprise. Smart customer care adjustments are needed along the way to accommodate this new economic and healthy climate for humankind.

You’ve worked hard to create a reputable organization. At BCE Logistics, we work hard to connect with customers and help brands grow. We’ll represent your brand, products, and services in the best light with our telemarketing services. With pitches that are based on honesty and integrity, we aim to offer benefits and values to the people we call clients.

We understand that customers transact across multiple channels and cybercriminals utilize bots and synthetic identities to launch ever increasingly sophisticated attacks making it exceedingly difficult—and critical—for you to be able to discern between trusted customers and fraudsters.

Universities and Colleges of higher learning rely on BCE Logistics to provide industry-leading education call center services that boost student recruitment efforts, lower abandonment rates, streamline enrollment processes and increase sales conversions. Running 24-hour standby customer support services, BCE Logistics highly skilled bilingual agents regularly field thousands of calls daily in our education call centers to provide more information on programs, student loans, general information to prospective students.

BCE Logistics is a full-service BPO call center services provider with extensive experience in the residential, commercial, and industrial energy and utility industry. Delivering top-tier customer answering services, our trained agents answer billing inquiries, process monthly payments, sales, schedule start and stop services, provide energy rebate information, and support appliance repair programs.

DME, Diabetic Testing Supply, Pharmacy, Health Insurance, Car Insurance, Obama Care. Keeping your bottom line healthy requires navigating through a complex, constantly changing and highly-regulated healthcare system—all while delivering exceptional customer service. BCE Logistics can help you achieve your client's growth while staying compliant and compassionate with your members.

Hotel reservations, Car rentals, Cruises, flight reservations, seasonal vacations. BCE Logistics is available around the clock and around the world. And when seasonal peaks or emergency situations result in an influx of calls, we’re there with a responsive and personalized call center support team to deliver quick resolution and self-service options.

Citizens are highly demanding of their government for implementing policies and providing information and assistance—and they expect the public sector to deliver these services and solutions with the same degree of quality and competence as the business sector. So whether you’re ramping up for a program launch or dealing with a crisis, our Multilanguage agents experience working with government agencies has prepared our customer experience and call center team members for any and all scenarios, while continuing to drive high satisfaction ratings.

You’ve worked hard to create a reputable organization. At BCE Logistics, we work hard to connect with customers and help brands grow. We’ll represent your brand, products, and services in the best light with our telemarketing services. With pitches that are based on honesty and integrity, we aim to offer benefits and values to the people we call.

With our world becoming more diverse and international, it’s critical that language translation is available. BCE Logistics offers bilingual Spanish and English translations or interpreters for our client base. By expanding and accommodating Spanish-speaking customers, this can serve as a huge value-add to businesses that want to expand into the Latino market. Additionally, we are capable of scaling efforts to meet the demands of any language vital to your organization.

To help manage your heavy workload BCE Logistics can help manage your company emails. Our industry-leading certified experts will produce, manage, deploy and monitor your email marketing campaigns for you, helping you keep your demand center running optimally – so you can breathe and focus on more strategic tasks

Live phone banking is a great way to add a personal touch to your campaign. Our contact center, dedicated team is ready to service your political needs. Putting your message in front of voters is essential and being able to communicate through a live person is just as important. We train our live agents on every political call campaign so they can respond appropriately and hold your campaign to high standards.

Understanding your customer’s expectations for service is the first step in providing an amazing customer experience. It is essential that customer support contact centers develop a comprehensive understanding of what customers expect from them, whether their needs are being met and how they can improve their service to meet their expectations. Doing so could mean the difference between thriving and dying.