24/7 Reservations and Bookings Call Center Services

Have highly trained reservations phone agents answer customer calls and provide personalized service to your customers.

Finding the right call center to help you out with your business’ reservations and bookings can be quite difficult. For many owners, it is all about making sure that you find the right company to invest in. Choosing the wrong one could bring about tons of consequences for your business and that is not a good thing. It is all about choosing the right booking call center that will not only handle your customers’ calls but would also be able to push your business a notch higher up the ladder.

What makes BCE Logistics’ Call Center different from the rest of the pack out there is that it makes sure that it offers the best services out there. It hires the best outsourced contact center agents to help you and your business with your tasks. It makes sure that the people who would work with you are professionals and know the importance of the job that they are doing. Aside from that, as a reservation contact center, the company does its share by making sure that it keeps itself updated with the newest trends and technology to help provide even better service every time.

We provide support, customer service, and reservations and bookings.

There are a lot of companies out there that offer call center services. However, they do not have most of the services that businesses like yours need. It is a one-stop shop for all the inbound services that would help your business reach its goals. Many businesses have trusted BCE Logistics for outsourcing any tasks that are needed. The list of companies has included those in the industries of customer service as well as those who are competitors in the hospitality industry and that list includes those who are competitors in hotels, motels, spas, and inns among many others.

Many business owners have been thinking about how they can get more reservations and bookings coming in without having to spend too much of their resources. With outsourcing, they have been able to achieve such and have been able to record higher sales and higher profits.

Multilingual support is available – choose from English, Spanish, German, French, Japanese, Thai and more.

• Overflow and after-hours call handling services
• Call monitoring technology
• Comprehensive tracking reports to monitor every call
• Private reservations voice service
• Our solutions are easy to set up

One of the top reasons why a lot of owners decide not to pursue outsourcing to any 24/7 bookings call center is that it may take a while for the whole system to be set up. They would be wasting precious time in making everything ready. However, with BCE Logistics, you can be sure that your 24/7 reservations hotline would be running in no time flat. See, the company has already created a process that would enable them to set everything up in record time so you can take advantage of the benefits that investing in this call center can bring.

We totally understand just how difficult it is to work within your budget. That is why we make sure that we have solutions available for various types of companies. It does not matter if your business is big or a small one. We have services available for you that should fit right into your budget. It should also not be a big deal if you wish to have 24/7 restaurant reservations support or just have the usual support during business hours. Our company has the proper services for that. This is the very reason why you can choose from shared services and dedicated services.

Shared services would allow you to have the support that your business needs. The agents handling your account would be a group of phone service representatives who would not only be attending to your business but would also be handling other businesses as well. This is pretty much not an issue for any company needing inbound customer service that deals with general information.

However, if your business needs customer service that handles sensitive information, then you may want to choose to go with dedicated services - services that are handled by a team of agents who would only be working with your company and doing that exclusively.

Here at BCE Logistics, we take pride in the services that we have to offer business owners like you. We do not care if you have a small business or a booming one. What is important to us is that we can assist you and be your partner in making that business do even better with our help. We are different from any other call center as we make sure that we do not only provide customer service, but we also make sure that we always include you in everything that we do. There may be plenty of companies out there that offer customer call center service, but we are only one of the few who also provide reservations handling.

To make things a whole lot better for the business that we are assisting and working with, BCE Logistics makes sure that we use three very important factors in place when providing our services:

The right agents - Some people believe that any person can be an agent. But we think otherwise. We believe that there are people who will make great agents while there are those who may belong in some other industry. For us, it is about finding these trainable individuals and training them into becoming the best agents to help you out.

The right technology - No matter how good your agents are, if you do not employ the right technology, you may end up being a mediocre call center still. It does not matter if you have landed a service cruises, shuttle reservations, travel bookings, or hotel accommodations account. If your agents are still using old school junk, you can be sure that these clients would be choosing to go with other companies that help agents be better with the right technology.

The right knowledge - Have you ever been tasked to provide customer service for a company that offers airport parking and shuttle services? If you have and you do not know anything about that industry, your experience with customer service just may be null and void. Therefore, we make sure that we have trainings to help our agents understand the makings of the industry that they would be working on.

We make sure that we offer every business the best services when it comes to handling reservations and bookings. Mishandling such tasks can lead to a huge array of chaos and that is not what you would like your business to be in. Our agents are the best in the industry, and we make sure that they understand how important their job is. That is why we make sure that we choose individuals who are detail-oriented so that they would be able to properly do their tasks.

Aside from reservations and bookings, we also do provide customer service as well as customer support for various businesses that are under the hospitality industry. The list includes hotels, spas, resorts, motels, and inns among many others. We also do provide 24/7 live customer service for restaurants. By providing such type of service, business owners could be assured that even while they are sleeping, their business continues to operate, and reservations and support are still provided.

Choose from the various packages and solutions that BCE Logistics has available for you and for your business. We make sure that we would be able to provide solutions not only for just big businesses but also for small businesses as well. You can be sure that no matter what type of solution you choose for your business, we would be providing you with the best agents that provide top-notch service each time. Quality is something that we push as a culture in our company and that is something that we would like our agents to practice with each transaction that they go through.

Start having 24/7 agents handle your customer service