Customers Services
Working With The Best Is Logic
We are improving experiences
BCE Logistics has one common goal and that is to improve the customer experience. Regardless of whether customers connect to a company by phone, in-app chat, SMS, or another channel, chances are they want quick resolution—whether they need help with a technical problem or placing a new order. According to research by JDPower, customers spend 30% of their time interacting with a contact center in an interactive voice response (IVR) system—as opposed to speaking or chatting with an agent. Yet only about 7% of the companies JDPower surveyed offer better customer solutions through the IVR experience than an agent can provide.
BCE Logistics understands that most contact centers have customers that are sitting on the line too long, waiting to reach someone who can solve their problem
This is a major missed opportunity. Solving a customer’s need quickly—or not—affects the bottom line in multiple ways. According to Forrester, the price of resolving a customer need on a call with an IVR versus an agent is a 48X difference. Oracle’s 2011 Customer Experience Impact Report found that 86 percent of customers will pay more for better customer experience, while 89 percent will leave due to poor customer experience. Customers today expect service and support with brands through an ever-expanding network of channels, contexts, and devices. They expect to connect in a similar way that they communicate with friends, from SMS to Snapchat. And they are willing to pay for it or leave if they do not get it.
So why do so many businesses fail to take their contact centers to the next level of customer experience?
In most cases, companies want to keep up with changing user behavior and emerging channels, but their existing infrastructure is holding them back. Up to 40 percent of contact center managers say that their IT does not meet current needs, with 80 percent saying current systems will not meet future needs.
BCE Logistics will not disappoint your customer. We treat each interaction importantly and strive to exceed the needs of all customers.
The right knowledge
Have you ever been tasked to provide customer service for a company that offers airport parking and shuttle services? If you have and you do not know anything about that industry, your experience with customer service just may be null and void. Therefore, we make sure that we have trainings to help our agents understand the makings of the industry that they would be working on.
We make sure that we offer every business the best services when it comes to handling reservations and bookings. Mishandling such tasks can lead to a huge array of chaos and that is not what you would like your business to be in. Our agents are the best in the industry, and we make sure that they understand how important their job is. That is why we make sure that we choose individuals who are detail-oriented so that they would be able to properly do their tasks.
Aside from reservations and bookings, we also do provide customer service as well as customer support for various businesses that are under the hospitality industry. The list includes hotels, spas, resorts, motels, and inns among many others. We also do provide 24/7 live customer service for restaurants. By providing such type of service, business owners could be assured that even while they are sleeping, their business continues to operate, and reservations and support are still provided.
Choose from the various packages and solutions that BCE Logistics has available for you and for your business. We make sure that we would be able to provide solutions not only for just big businesses but also for small businesses as well. You can be sure that no matter what type of solution you choose for your business, we would be providing you with the best agents that provide top-notch service each time. Quality is something that we push as a culture in our company and that is something that we would like our agents to practice with each transaction that they go through.
Experience
Every BCE customer gets the benefit of our experience and knowledge in the solutions we provide. Get the peace of mind that comes from knowing you are working with a partner that has not just been there but has learned a thing or two along the way.
COMMITMENT
BCE is committed to more than just talk, but it does take a conversation to get the ball rolling! Call us today and ask for an efficiency consultation or fill out our on-line form and one our team members will get back to you within two hours.
Count On US
You need a partner that can work wherever you are, BCE is there when your teams need special attention. We are your eyes and ears when you cannot be there. Our agents provide consistent information, maintain operations to deliver optimal services.
