Maintaining your campaign execution schedule is critical for business continuity, and for continuing to drive engagement and generate leads.

To help manage your heavy workload BCE Logistics can help manage your company emails. Our industry-leading certified experts will produce, manage, deploy and monitor your email marketing campaigns for you, helping you keep your demand center running optimally – so you can breathe and focus on more strategic tasks.

As a flexible extension of your internal marketing staff, BCE’s Campaign Execution Services team includes highly skilled, industry-certified marketing professionals who can assist you with:

• Campaign Deployment: Performing all necessary tasks to prepare and launch your campaigns
• Campaign Management: Guiding each project from conception through deployment for optimal efficiency and effectiveness
• Campaign Production: Producing and deploying emails, web pages, forms, and multi-touch programs for your campaigns
• List Management: Building list segments from your contact database, and importing provided lists
• Process Optimization: Working closely with you to optimize your marketing campaign processes and related demand generation activities
• Quality Assurance: Review of all assets and testing against required standards
• Reporting: Providing standard email, web page, and campaign analysis reports, along with recommendations for improvement
• Centralize communication in one place — your inbox
• Manage all your customer messages with BCE Logistics: email, SMS, live chat, and more. Assign conversations for clear accountability, and quickly coordinate with internal comments. Your team handles everything in one place to keep work organized and customers happy
  
  

Route and respond to inquiries faster

Easily automate workflows like tagging, assigning, or even replying to customers. Use the same rules across email, texts, and more, or customize them for each channel. You will handle issues more efficiently, respond faster, and avoid jumping between apps.

Get the context you need to respond in record time

BCE Logistics keeps the information you need to respond at your fingertips. Loop in teammates for help with a quick @mention, or check on account details in your CRM and other backend systems. No more jumping between apps — BCE brings it all together.

Set your team up for success as your business grows BCE Logistics scales with you

Connect new channels as your needs change without training your team on a brand-new tool.

Report on the full picture with consolidated analytics

Track and improve performance with a multi-channel look at response time, issue volume, and more.

Deliver a personal experience at scale, no help desk required

Say goodbye to funky formatting and ticket numbers. BCE Logistics is invisible to your customers, so messages feel personal.

Consolidate work in one place

Manage individual email, group email like contact@, your company Twitter, and more in one platform.

Familiar like Outlook or Gmail

Instead of a clunky help desk that slows down your team, BCE email management feels quick and intuitive like your inbox.

Deliver with consistency

Save canned responses for common questions and set reminders to automatically follow up.

Integrate your favorite apps

BCE Logistics gives you access to many CRMs, project management tools, and more — right from your inbox.

Customize with open APIs

Integrate backend systems and more to build the custom inbox experience your team needs.

Easy help desk migration

Import tools for Zendesk, Help Scout, and Freshdesk make getting started with BCE a breeze.

All your messages, apps, and teammates in one place

BCE Logistics puts you in control of your inbox. Organize communication, get context for decisions, and act faster with your team.

Easy internal coordination, right from your inbox

Collaborate on emails, texts, and other messages behind the scenes. Quickly discuss next steps with your teammates, make decisions with clarity, and respond faster every time.

Shared and individual inboxes

Handle individual email, shared email addresses, and other customer messaging channels in one place.

Assignments

Assign owners to handle messages and know exactly who is working on what, so nothing is missed.

Comments and @mentions

Loop in teammates to chime in on the message, so the entire discussion is saved in one thread.

Real-time collision detection

Never send multiple replies to a customer again. See who is drafting a response, even before they send it.

Everything you need to work faster

Do not waste valuable time managing your inbox. Handle messages automatically, save common responses, and edit emails with your team to spend more time on high-value work.

Rules

Build automatic workflows to sort new messages, route them to the right person, and even manage SLAs.

Tags

Stay organized and report on issues with labels for clients, regions, order updates, and more.

Shared drafts

Write emails together in real time to finalize them faster and avoid confusing back-and-forth on drafts.

Canned responses

Jumpstart replies with saved email templates for more consistent answers and faster responses.

Understand performance with inbox analytics

Report on email activity and response time to get the insights you need to improve. Measure SLAs to stay on top of every critical message and solve issues proactively. With customizable reports, you can pinpoint performance trends and keep a pulse on your customer experience.

All your apps where you need them

Check your calendar at a glance. Connect your Google or Office 365 Calendar to manage meetings and schedule seamlessly from BCE Logistics.

Connect your favorite apps

BCE Logistics integrates with 50+ apps like Salesforce, Asana, and Drift to help you keep work in sync from your inbox.

Custom integration?

No problem. BCE Logistics’ open APIs make it easy to integrate any messaging service, pull in data from backend systems, and more.

Your team literally will have the ability to everything they want with emails working with BCE. We are working more productively so you and customers can feel the difference.

Take control of your inbox

Email? Chat? SMS? It is all in one place.

For your team, every missed email is a missed opportunity — and potential lost revenue. With BCE Logistics, you can organize, track, and optimize all your customer communications as a team in one place so no message ever slips through the cracks again.

BCE Logistics will transform how your organization manages emails

With our email management, your team can quickly sort and reply to the hundreds of emails daily — with no time wasted. BCE Logistics will enable your company to respond to every customer inquiry within minutes.

Built-in assignments keep everyone accountable

Assign follow ups, @mention teammates to work on email drafts together, and have lightning-fast internal discussions about quotes and shipments without a single CC or BCC.

Track business-critical metrics

Monitor team performance, track email response times, and project revenue based on message volume. BCE Logistics gives you a bird’s eye view into your company’s operations.

We tell our customers that we will design a system that will allow your company to respond within 15 minutes to all emails. Having the ability to measure your response time using BCE Logistics will impact your organization in a favorable manner.

Enforce response times with email SLAs

Avoid missing out on valuable business opportunities. BCE Logistics SLA rules help you respond faster and prevent breaches before they happen with automatic warnings for urgent messages.

BCE Logistics can be key as you scale business. We have set up rules in BCE to automate things that currently slow down your operations.

Eliminate missed emails

Shared inboxes give your team visibility into new, oldest, and unanswered emails at a glance.

No more duplicate replies

Collision detection and email assignments let you know when someone else is responding.

Track email status

Get notified of email responses in your team’s inbox, even when you are not CC’d or on the reply-all.

Follow up reminders

Set up automatic reminders to email a customer if you do not get a response within a few hours.

Automate routing and triage

Set up automated workflows to organize, tag, and route emails to respond faster.

See who is read your email

Read receipts on emails tell you if your customers have opened and read your emails.

The inbox built for travel management

Every booking, itinerary, and trip goes smoothly with BCE's organized, actionable inbox.

No more messy distribution lists

Managing client@ or bookings@? No problem. With a shared perspective of every client message, your team is always on the same page. Work through messages together, assign them to teammates, or set rules to get every message in the right hands automatically.

Never miss another time-critical message

Set SLA warnings so you respond on time, every time. With robust messaging metrics, you can see where to improve and highlight successes to clients. With BCE Logistics, your team can respond faster and give clients the excellent experience they deserve.

A personalized experience for every client — at scale

With BCE Logistics, your team can access messages across every channel to see a client's full history with your business. Connect your client database to BCE Logistics to easily reference all their bookings and confirmations from right within your inbox.

Delightful for your guests. Beloved by your team.

From booking to check out to review, BCE Logistics helps you manage every aspect of the guest experience right from your inbox.

Be there for your guests where they want, when they want

Whether it is a DM from a guest, a homeowner email, or discussion with another team, BCE Logistics brings all your company’s critical communication into one organized, actionable inbox. Work across email, SMS text, live chat, and more to deliver 24/7 service on a global scale.

Streamlined internal communication makes for seamless handoffs

With BCE Logistics, everyone has a shared perspective of every previous guest interaction. Easily loop in the right teams with a quick @mention or reference guest preferences in your CRM. You have all the context you need to do faster, more informed work.

We bypass all the extra steps we were taking because all our communications are now centrally located in BCE. The Resolution team can see the communication between the guest and Service team to help quickly resolve an issue.

Powerful routing rules ensure that every guest is taken care of

With email analytics and message statuses, it is easy to tell at-a-glance what is being worked on so you can rest assured that every message gets handled.

We can automatically move the right messages to the right folders, keeping our workflow organized and clean.

Make every client feel like your only client

Whether it is email, SMS, chat, or any other message, bring it all into BCE Logistics and deliver the seamless high touch experience your clients deserve.

Working together on client emails just got a whole lot easier

Team up to give clients what they need by commenting internally on emails or sharing and editing email drafts in real time. Clear email assignments mean nothing gets missed and no client gets multiple replies from your team.

With BCE Logistics, every person can communicate with the client directly, as opposed to going through two different people. It’s streamlined our entire client communication process.”

All the context you need to keep conversations moving

With BCE Logistics, you can access every conversation a client has had with your team across email, BCE Logistics SMS, social, and more. Handing off accounts? Taking vacation? No problem — your team can access all the historical context to keep conversations going smoothly.

Save up to 6 hours a week on email and spend more time delighting your clients

Got a task you do over and over? Automate it with BCE Logistics if-then rules. Snooze, set reminders, and get messages into the right hands automatically based on client or a keyword. Spend less time triaging email so you can focus on giving your clients an unforgettable experience.

BCE Logistics helps us stay personal while saving a ton of time. We schedule business reviews and send resources, and BCE automatically drops in the customer’s name, renewal month, and more.

Deliver the client experience you strive for with email SLAs

SLA rules give you guardrails to ensure every client gets a timely response. Set your response time goal up front, and at-risk conversations will be surfaced to your team automatically for urgent replies.

BCE Logistics can assist in making sure your customers get the responses they desire in a timely way. With BCE Logistics we are working more productively, and our clients feel the difference. Make your next call your best call, contact BCE and let us determine how we can tailor a service that is a perfect fit for your organization.