Okay, so we do not make a literal pizza. What we do offer are the key services that will make your pizza business more efficient and profitable. Why limit your store(s) order taking ability to one phone that only one person at a time can answer? During peak times up to 10% of business is lost because of hold time. Eliminate the lost revenue and increase employee production by hiring us. Let your staff focus on making pizzas good enough to feed your family and leave the order taking to us.

The advantages of hiring BCE Logistics to take your pizza orders are multi-faceted. Our expert order takers look forward to taking orders from your customers in addition to offering your upsell items. Instead of your staff rushing to hang up on your customers to answer or return to the next customer calling in we have dozens of agents waiting to speak with your customers. With this flexibility customers are not feeling rushed to complete their orders and the personalize attention to detail they want and deserve are being met at the ultimate level.

Outsourcing to a contact center is one of the best ways for you to quickly improve productivity, efficiency, and profits. In fact, other pizza restaurant businesses can attribute their increased success to moving their inbound call service from in-house to BCE Logistics’ contact center. Such an approach makes operations run more smoothly for your store and your customers. Read on to discover how outsourcing to BCE improves business.

Most restaurant owners recognize the fact that excellent customer service is vital to the success of their business. You know word-of-mouth advertising increases when customers are impressed with the quality of service. Dissatisfied customers are more likely to be very active in warning potential customers to stay away from your business.

Using BCE Logistics is an excellent way to ensure customers receive the best service. Our center is staffed with very talented customer service experts who can represent your business in a professional manner, helping to deliver on customer satisfaction guarantees and upsell your additional yummy items.

Many pizza restaurants struggle to meet high demands during peak periods. The results are a loss of business after a sudden increase in customer volume simply because your staff can not adequately handle the larger spike in orders. People do not like to be put on hold when they call a business.

BCE Logistics is ever prepared to handle fluctuations in business volume, and we will not suffer from an overload, providing customers with no wait time over the phone. The result is a higher rate of customer retention, which can be the driving force behind business growth.

Most pizza restaurants do not maintain a staff dedicated solely to the handling of in-coming customer calls. They might train their team on how to provide excellent customer service over the phone but answering calls can hinder employees from completing other important tasks.

Leaving the in-house staff to deal with inbound calls can result in a major breakdown in efficiency. Restaurants that utilize our service get to reserve their in-house manpower for other areas of their operations, boosting productivity and profits.

Employee training is a major business expense at many companies. Allowing BCE Logistics to handle customer’s orders saves businesses the funds and time that they would otherwise be required to devote to training employees on this aspect of operations.

BCE becomes responsible for providing our staff with training needed to care for your customers. Using us allows you to shorten new hire training allowing them to start working quicker and you will increase the amount of time current employees spend on pertinent tasks.

Once you hire BCE Logistics your staff can focus better on optimizing the walk-in customer experience. By BCE manning your calls 24/7 we will provide customer service and future order taking for your restaurant even when the physical location is closed. This means a higher customer satisfaction rate for call in and walk-in business.

Once your restaurant utilizes the services of BCE Logistics the positive impact will be noticed immediately. Your managers and other staff members will thank in the form of more production and added profit that will significantly outweigh the investment you put into having our services. Find out why other pizza restaurants will continue to use our service and you will wonder why you did not connect with BCE Logistics earlier.

The list of potential benefits to be had from our company to yours is a win-win proposition for you. Other restaurants owe their impressive sales records, exponential growth, high customer satisfaction ratings, and lower operation costs to their decision to work with BCE Logistics and you will too. Instead of keeping your incoming phone orders internal, see how this aspect of your business improves exponentially after teaming up with us. Take some time to calculate just how much BCE Logistics services will assist in improving your business.

Our customized reports will provide details of every single incoming call. Our structured reporting will easily let you know the disposition of every call for the cradle to the grave. You will have easy access to all archives allowing you to reference back to the very first call we took for your restaurant to the most recent. BCE Logistics will provide you with an intuitive system that makes organizing, managing, and maintaining your call history easy as clicking on your computer’s mouse a few times.

Consumers are more empowered than ever before. With access to an ever-growing number of digital touchpoints for connecting with peers, conducting research, and making all-important buying decisions, it is up to today’s businesses to provide a level of service that is outstanding across the board. We understand that and we will take your pizza restaurant to a higher level of customer satisfaction and profitability.

There is no denying it: providing a flawless level of customer service is vital if you want to enjoy a successful restaurant. That said, to improve the overall efficiency, productivity, performance, and intelligence of your pizza business BCE Logistics will help you leverage the wealth of digital data available at our fingertips. We do all the work and simplify the viewing to you by use of our customized digital dashboards and our modern online reporting tools. We take pride in providing benefits, features, and functions in formulating a forward-thinking, innovative business strategy that will ultimately transform your restaurant's service levels from average to exceptional (and keep them that way).

Customer service should not be about appeasing dissatisfied customers, it should be about maintaining such a high level that there are no unhappy customers. Our dashboard is an intuitive visual reporting tool that displays a range of relevant metrics and KPIs that allow you, your managers, and teams to monitor and optimize performance and spot emerging trends in a central location.

The digestible visual displays associated with the reporting we will provide not only will help to simplify analysis, thereby significantly reducing data consumption time – but the interactive nature of these reports empowers you to extract invaluable real-time data with ease. The online data visualization tools we provide will assist our team and your team collectively in designing and implementing tools that will put you on a fast track to improved customer service intelligence and increased profitability through the upsell of your products we will supply to your customers.

As you now understand customized dashboards, we will supply you with vital information to the ongoing health, cohesion, and success of your restaurant.

To put the power of these call customer service-centric reports into perspective, here is a glance at the benefits of our dashboards:

A consumer-based analysis report can help you improve your customer interactions exponentially by helping you to increase overall productivity and improve complaint response and resolution rates.

• The data offered by BCE Logistics will provide a level of insight that will help you spot service inefficiencies, empowering you to streamline your processes, cutting costs, enhancing service, and employee motivation levels as a direct result of your efforts.
• Agent metrics will help you to support those that need help in areas of their role while helping to engage your staff by using a more personable approach. These actions will lead to a happier workforce, in turn, enhancing the level of support you give to your customers.
• With robust real-time data analytics, you can spot trends and deal with any potential issues as they occur, nipping them in the bud before they spiral into more detrimental, time-consuming problems.
• As the data is presented in an interactive, intuitive, and visual format, it is possible to view, absorb, analyze, and share vital data with ease, saving time and aiding cross-departmental collaboration. Plus, the completely customizable nature of contact center technology means that you can tailor your KPI dashboards to your specific needs or preferences, making your data-driven insights more digestible across the board.
• We will build you a dashboard that is accessible via a multitude of mediums, including mobile, customer service executives and support agents can view and analyze essential metrics at the swipe of a screen or the click of a button 24/7.
  
  

Without a doubt, to deliver a truly exceptional level of customer service, it is imperative to understand your consumers and their interactions on a deeper level – that is where the information we provide, and the analytics come in.

Put simply, customer service is the beating heart of your entire operation. Once you decide to invest more in your customer service efforts and take measures to improve your strategies, you will reap great rewards.

BCE Logistics will put a sense of this wealth of available information at your fingertips. Our reports will not only be informational they also will offer the means to identify your strengths, weaknesses, faults, and triumphs in a variety of areas, and you can use this information to improve and enhance your restaurant on an ongoing basis – customer services being the main area.

The rate at which data is produced has now increased exponentially. For example, 40,000 search queries are performed per second via Google alone, which equates to 3.46 million searches per day and 1.2 trillion each year. The data is out there, and by using it to your advantage, you stand to improve every element of your restaurant’s performance.

Seventy-five percent of businesses report that they are measuring customer engagement but cannot define what it is. Embrace the power of your reporting and analytics. You will accelerate your business growth exponentially.

Once you have made the executive decision to invest with BCE to increase your profitability and customer service experiences, you will need to set clear-cut goals.

While your goal in terms of call center analytics reporting will be to improve your customer service offerings and maintain them, if you want to yield real results, it is important to establish specific areas of potential improvement.

Gather in a collaborative environment and ask yourself why and how you might want to improve your customer service center strategies. Here are some questions you might want to consider:

• How responsive is my staff and can we improve our overall response levels?
• How efficient is our existing customer service structure?
• Does everyone on the team have the tools and data to perform their job to the best of their capabilities?
• How financially efficient is my restaurant’s operation?
• Should I take measures to improve communication and innovation with my customer service?
  
  

By asking yourself these essential questions, you will be able to set actionable goals and, in turn, use BCE Logistics’ analytics dashboard to achieve the results you deserve. Once you have set your goals, you will be able to select the right customer service KPIs to give you the visual intelligence you need to succeed.

Your restaurant(s) will gain the level of insight you need to make your customer service department the most efficient it can be.

Here are the key metrics we will provide you with on your dashboard:

• First Response Time
• Call Volume Trends
• Call Handle Time
• First Call Resolution (FCR)
• Quality of Recent Support
• Customer Satisfaction & Recommendations
• Top Support Agents
• Customer Retention
• Upsell percentages collectively and by agent
• Average Response Time
• Number of Issues

Eighty-four percent of companies that work to enhance their levels of customer service and experience report a notable increase in their revenue. By investing in customer service, you will be rewarded with long-term success.

Yes, in the digital age, customers judge brands and businesses based on the level of customer service they deliver. That said, to thrive, and indeed, survive, in tomorrow’s world, ensuring that your restaurant is operating at an optimum level is essential.

By using data-driven reports and analytics to your advantage, you stand to make the tweaks, changes, and enhancements necessary for tangible long-term success, making your pizza restaurant an efficient, productive, intelligent, and well-oiled machine long into the future.

It is the mission of BCE Logistics to provide our clients with top quality call center services 24 hours-a-day that provide the greatest chance of communicating with end customers. We will conduct business on your behalf in a way that will meet and exceed your expectations. We have dedicated and well-trained agents that are specialists in taking orders for pizza restaurants. We will always provide excellent service that is delivered in a timely and cost-effective manner for you and your organization(s).

We look forward to working with you.

Whatever your restaurant’s goals are quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests, BCE Logistics has the people with the expertise to professionally service those needs.

It is the resolve of BCE Logistics to provide your pizza restaurant with top quality call center services 24 hours-a-day. A service that provides you with the greatest chance of communicating with your customers. We have a dedicated and well-trained cadre of customer support specialists who can consistently provide excellent services delivered in a timely and cost-effective manner.

Combined our core management team has over a century of experience operating campaigns for many customers from different industries. We are 100% committed to your ending result. Onward and upward is our motto. Maintaining and if expected – expanding your business is our main goal.

We are obligated to take the customer service expectations to the next level through our commitment to exceeding the expectations of each client. We stay engaged and seek to mine new sources of inspiration. We give it our all, no matter the challenge. They say go big or go home - we do not believe in the latter.

BCE Logistics offers a wide range of call center service including both inbound and outbound calls. We provide bilingual services in both English and Spanish. We understand that customers that feel valued and taken care of become repeat customers. We want everyone that calls in to call again to patronize your pizza restaurant.

The goals of BCE Logistics for your restaurant(s) are:

• Achieving Zero % customer churn rate due to call drops at stores phone number.
• Establish more than 95% SLA for your store to its consumer.
• Establish minimum 95% customer satisfaction rate to form long-term relationships with your restaurant(s) and create word of mouth marketing.
• Giving a product journey to the customer for future potential product sales.

More reason to team up with BCE Logistics is that our existing customer service experience for pizza restaurants shows more than 70% of calls at store numbers getting dropped which are made by customers to put orders over the phone. The website itself is with plenty of items and products including Specials/ Pizza’s/ Sides/ Desserts etc. Customers find it hard to find their desired items when they jump into the jungle of foods that your pizza chain has to offer.

We want to show the promising benefits that a store can have by taking the service of BCE and judge for yourself how the revenue goes up and how the existing loss percentage diminishes , once we take your phone orders. BCE will turn the call drop percentage into earning through the high percentage of phone orders completed on calls answered within the first 3 rings.

Our experience says more than 96% of customer’s order a minimum of $11. Let us increase your average sale amount through upselling and increase your customer satisfaction through prompt and detailed order taking.

Make your next call your best call, contact BCE and let us determine how we can tailor a service that is a perfect fit for your restaurant(s).